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Frequently Asked Questions

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Contact Us

Questions email us at CTCReopening@ctcd.edu

Media inquiries ONLY should be directed to Bruce Vasbinder by email or by phone at 254-526-1224.

Instructional Department Contact Information

  

FAQs for Students regarding COVID-19 and Re-Opening Main Campus (Killeen)

If your question is not answered, please email CTCReopening@ctcd.edu
 

Academics

What are my options for Spring Classes?

Most traditional lecture courses will be delivered as real-time (synchronous) virtual lecture. Students will "meet" at specific days and times and interact with their professor and classmates just as they would in an on-campus classroom. Programs and classes that require an in-person component will be delivered as blended. These courses combine face-to-face and online, and require certain scheduled activities on campus or at a particular location, such as lectures, clinicals, or labs, while completing other activities online in Blackboard, such as submitting homework or participating in discussion boards. Of course, we continue to offer our online classes, which many students prefer due to the flexibility of scheduling your time to do class work.

What if I want to enroll in a program that includes a hands-on component?

For Industrial Technology programs, including welding, HVAC, Diesel, graphics and printing, automotive, and building trades, the first 40% of coursework is online and the remainder will be hands-on learning and testing individually or in small groups by appointment. Nursing will hold labs on campus and clinicals as they become available. For detailed information on a specific program, contact the Academic Department or Academic Advising.

If I am in an online class and struggle, how should I proceed?

Please reach out to your faculty member if you are struggling with your class. The faculty can give you best advice on managing the online learning environment.  You can also reach out to Student Success and Persistence for help with tutoring and other supports.  Send an email to success@ctcd.edu for help.

Are there any solutions for students who have no or limited internet access?

Some computer and internet resources are listed here. In addition, students may be eligible for CARES Act Funding or Eagle Aid to assist with necessary technology.

What if I’m having problems accessing my class in Blackboard?

You can find troubleshooting information online, or contact 24/7 Blackboard Support at 866-350-4729.

Campus Access

Can I live on campus this spring?

No. Morton Residence Hall is closed for Spring 2020 due to safety concerns related to COVID 19

When can students be on campus?

Students can be on campus to attend scheduled classes and for support services being provided onsite. While most indoor common areas are not open at this time, students have access to the duck pond, walking/jogging track, and Eagle Trail. The seating area for campus dining is open with social distancing guidelines observed.

Are visitors allowed at the Duck Pond, Eagle Trail or the walking/jogging path at the gym?

Yes, visitors are allowed. Masks are not required if social distancing is observed.

Can I eat on campus?

The cafeteria and snack bar located in the Anderson Campus Center is open for the spring semester with pick-up, delivery and dine-in service in accordance with CDC and state guidelines.

How do I buy books?

The bookstore will continue to provide online services and curbside pick-up in accordance with CDC and state guidelines.

Is the Gym open?

The gymn (Natatorium and Physical Education Center) will be open for limited use in accordance with CDC and state guidelines beginning with the spring semester.

Is the Childhood Development Center open?

The Child Development Center open in accordance with CDC and state guidelines.

Is the Mayborn Science Theater open?

The Mayborn Science Theater is open in accordance with CDC and state guidelines.

Campus Events

Will there be on campus events at CTC?

In person CTC events are suspended through the fall semester, unless approved in advance by the Chancellor. Campus facilities are closed to the general public through the fall semester.

Is CTC conducting campus tours?

In person campus tours have been suspended.  We are offering virtual campus tours.  Please check out www.ctcd.edu/tour  for more information on our tours.

Can an outside organization book a room for a meeting or event?

All events on campus have been suspended through the fall semester.

Health & Safety

Are face coverings required?

Yes. If you are on campus, you are required to wear a face mask or shield upon entering a building and interacting with others if social distancing cannot be maintained. Your face covering should you wear a mask that fully cover your mouth and nose.  CTC asks that students come to campus with a mask of their own.  More information is available at http://ctc4.me/covid-19-safety.

What else is CTC doing to keep us safe?

CTC follows guidance from local, state, and federal authorities and has implemented cleaning and sanitation protocols. More information may be found here http://ctc4.me/covid-19-safety.

Travel

Can I make travel plans for the holidays or during the Spring semester?

Yes, but if you travel internationally or to U. S. Territories (Guam, American Samoa, Puerto Rico, U.S. Virgin Islands, and the Northern Mariana Islands), you will have to self-report to Student Success and Persistence using a student ETrieve form about your travel plans.  Because of your travels, you might have to self-isolate prior to returning to campus. The Dean for Student Success and Persistence will communicate with you.

Student Support

What services are available to students?

All support departments are available remotely by phone, email or chat and limited in-person appointments are available for advising, financial aid, registration, ID cards and others. More details are available here.

What academic supports are available to students?

CTC has many supports that can help students succeed and all are available remotely.  Here are a few to check out:

  • Online Tutoring
  • Library
  • Disability Support Services
  • Academic Advising
  • Student and Employee Assistance Program (counseling)

Can I see an advisor?

Limited in-person appointments are available through the advising webpage. Alternately, students can schedule a virtual appointment online.

Is the Testing Center open?

The testing center is available by appointment only. Information on how to make an appointment is available on the testing webpage.

Do I need to take the TSI before I register for classes?

If you are required to take the TSI Assessment but have not been able to do so, you may still enroll in classes after completing a short self-assessment, but you will need to take the TSIA before the end of your first semester enrolled. More information is available here. If you’d like to go ahead and take the TSI, the testing center is available by appointment.

Are any computer labs on campus open?

The library computer lab will be available by appointment beginning July 27 (subject to change).

What if I was or should be receiving accommodations?

Students who need academic accommodations for a qualifying disability can complete the accommodation process online with Disability Support Services (DSS). For information on documentation requirements, instructions on how to request accommodations online, required DSS forms, DSS Student Handbook, and more, visit the DSS website at www.ctcd.edu/disability-support. For assistance with DSS services and accommodations, students may contact one of the following DSS Coordinators: Wilma Brown-Smith at wbrown@ctcd.edu or Ron Porter at ron.porter@ctcd.edu

Financial Aid/Veterans Assistance

If most classes will be online, will this impact my financial aid?

The delivery method has no impact on the amount of aid or eligibility of financial aid. As long as classes are required for the degree plan and fit within each of the financial aid date ranges we will pay for the course.

Will online courses impact my VA stipends or any other funding?

Students who register in a class that is blended or scheduled to be taught in class and then (due to COVID) has to switch to online instruction anytime prior to December 21, 2020, will not cause a change in VA enrollment. However, registration in a TD (DISTANCE LEARNING) class will have to be certified as distance learning and if all classes are TD classes, that will impact BAH payments. 

My financial situation has changed as a result of COVID-19. Can I be reconsidered for additional aid?

Contact the financial aid office if the income in the household for 2020 is significantly less than it was in 2018 which is the tax year used to complete the FAFSA for 20/21.

Library

I have overdue books. Will there be any fines?

There will be no late fines assessed from March through Aug 23, 2020.  If you had previous holds or fines, please contact the library at referencerequest@ctcd.edu or 254-526-1621.

Can I get in-person assistance at the library?

Limited in-person library and help desk support will be available by appointment only while maintaining social distancing. Virtual support remains the primary method for the delivery of library services.

Will the library computer lab be available?

The computer lab will be available by appointment beginning July 27 (subject to change).

Will study rooms be available?

Limited access to study rooms will be available beginning August 24 (subject to change). Only one person permitted in the small study rooms. Up to six people permitted in larger study rooms (depending on size), but social distancing practices must be followed-no group studying. 

Contacts

Who can I contact with questions?

Email either the department or area you have a question about or CTCreopening@ctcd.edu.

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Central Texas College provides accessible and quality educational opportunities that support a diverse student population and promotes student success, completion and employability.


Central Texas College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate degrees and certificates of completion. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Central Texas College.

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