Our Pension Plan Recordkeeper
On September 1, 2012, our QPP and SPP pension plan record keeper changed from VALIC to TIAA-CREF Retirement Services. TIAA-CREF is the largest provider of pension services in the higher education field.
Large pension plans usually engage a professional pension plan recordkeeper to provide a variety of services to its plan members. For example, pension plan recordkeepers maintain the software platform that keeps track of our accounts. They send out our quarterly statements, process our distributions, answer inquiries from account holders and coordinate with the investment companies in the plan's investment portfolio.
TIAA-CREF CONTACT INFORMATION
|Call Center||800-842-2252 Monday - Friday 7 a.m. to 9 p.m. and Saturday 8 a.m. to 5 p.m. (automated system available 24/7)|
|Overseas Participants||212-490-9000 During call center hours|
|Set Up Individual Counseling Session||800-732-8353 or visit www.tiaa-cref.org/schedulenow|
To view a transition seminar online, go to the TIAA-CREF website.
For help with the investment menu, call the TIAA-CREF Call Center.
ONLINE ACCESS: Plan members can log into their individual web pages on the TIAA-CREF site to view their accounts and initiate transactions. In order to access your account, you will need your "TIAA Account Number." That number is contained in the "TIAA-CREF Enrollment Confirmation" you received in the mail. If you did not receive your "TIAA-CREF Enrollment Confirmation," call the TIAA-CREF Call Center. After you have your “TIAA Account Number,” go to the TIAA-CREF/CTC website and click on the "REGISTER FOR ACCESS" link in the ALREADY ENROLLED? box to the right of the screen. Complete the registration process and then you will be able to access your account at any time.
DISTRIBUTION (Taking money from your pension account): For distribution forms or information, call the TIAA-CREF Call Center. Note: CTC Employee Benefits no longer has these forms. TIAA-CREF prefers plan members use the online form or obtain their forms directly from them.
BENEFICIARY DESIGNATION: For beneficiary designation forms and instructions, call the TIAA-CREF Call Center. Note: beneficiary information did not rollover from the previous record keeper, VALIC Retirement Services. TIAA-CREF prefers plan members use the online form or obtain their forms directly from them.