Central Texas College

Information Technology


Scheduled Colleague Maintenance Notice

Every Friday, 5:30 a.m. - 7:00 a.m. CST, during the registration period.

Some services will be unavailable during this time.


Service Notifications


April 28, 2016 - IT Service Advisory

Issue: Incoming 800 and long distance services restored.

Long distance services were restored at approximately 11:23 a.m., Thursday, April 28, 2016.

Number: ITSAD-042816-01

 

April 28, 2016 - IT Service Advisory

Issue:  CTC 800 numbers and local long distance services are currently unavailable.

The trunk line that routes our long distance calls off campus and provides our incoming 800 service is currently down. This is an issue with AT&T, our long distance provider, and not the CTC telephone system.

The IT Division currently has an open ticket with AT&T, and they are working to resolve this issue. Notification will be sent upon restoration of service.

Number: ITSAD-042816-01

 

April 25, 2016 - IT Service Advisory

Issue:  The IT Division has become aware of an email that is circulating within CTC titled “Question for tomorrow”.   If you receive the message below, delete it immediately and remove it from your ‘Deleted Items’ folder. Additionally, you can block the sender by clicking on the ‘Junk’ folder and selecting ‘Block Sender.’

Greetings Professor,

I will be on campus buying books tomorrow, TUESDAY APRIL 26, and I wasn't sure if you had any that you'd like me to look at.

I like to pay in cash and buy new editions, desk copies, exam copies, instructor's editions and even some old and annotated editions.

If you would like me to come by, just let me know what time works best and where your office is located.

Whatever you decide is great. Thanks for your time.

Take care,

Jessica

If you need assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-042516-01

 

April 02, 2016 - IT Service Alert

Activity:  Colleague Maintenance

Date/Time:  Sunday, April 24, 2016, 6:00 a.m. CDT

Purpose:  Software upgrade to Colleague Self-Service Student Planning and Student Finance.

Impact on Service Delivery:  Some data on Web Advisor may be inaccessible while the software upgrade is in progress.

Estimated Date/Time of Restoration:  Sunday, April 24, 2016, 10:00 a.m., CDT

ITSA-042416-01

 

March 30, 2016 - IT Service Advisory

The issue with outbound email has been resolved. All outbound messages previously waiting in queue have been sent, and there should no longer be any delay in receiving CTC emails.

If you need further assistance, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-033016-03

 

March 30, 2016 - IT Service Advisory

The IT Division is working with Google to solve an issue with delayed outbound email. Outbound messages from CTC are currently waiting in queue to be delivered, while messages to CTC email addresses are still being received. We will provide further updates as more information becomes available.

If you need further assistance, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-033016-02

 

March 30, 2016 - IT Service Advisory

We believe the issues yesterday which caused some Colleague UI user sessions to terminate unexpectedly have been resolved.  If you continue to experience further connection or session termination issues, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-033016-01

 

March 29, 2016 - IT Service Advisory

Issue:  The IT Division is currently working with Ellucian to resolve an issue with Colleague UI. In some circumstances, user sessions are being terminated unexpectedly followed by an immediate request to close your browser.  Further updates will follow.

If you need further assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-032916-01