Central Texas College

Information Technology


Scheduled Colleague Maintenance Notice

Every Friday, 5:30 a.m. - 7:00 a.m. CST, during the registration period.

Some services will be unavailable during this time.


Service Notifications


May 23, 2016 - IT Service Alert

Activity:  UniData 8.1 Certificates Upgrade

Start Date/Time:  Friday, May 27, 2016, at 12:00 p.m. CDT

Purpose:  Renew the certificates for UI Web R18_LIVE

Impact on Service Delivery: 

  • UI Web (Colleague) will be unavailable during this timeframe.
  • WebAdvisor, Self-Service, Informer, and EMobile will not be affected by the certificate renewal.

Estimated Date/Time of Restoration:  Friday, May 27, 2016, at 5:00 p.m. CDT

ITSA-052316-01

 

May 17, 2016 - IT Service Advisory

Issue:  The IT Division has become aware of employees installing Microsoft Office 365 on their CTC owned computers. Microsoft Office 365 is to be installed on personal home and mobile devices only. CTC owned computers already have the Microsoft Office suite installed. If another version is installed via Office 365 it will corrupt the system.

If you need a newer version of Microsoft Office on your CTC owned system, please submit a software request form from the IT Webpage or contact the IT Help Desk.

The IT Help Desk can be reached at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-051716-1

 

May 16, 2016 - IT Service Alert

Activity:  UniData Upgrade

Start Date/Time:  Sunday, May 22, 2016, at 4:30 a.m. CDT

Purpose:  To update UniData to the latest version.

Impact on Service Delivery:  UI Web (Colleague), Web Advisor, Self-Service, EMobile, and Informer will be unavailable during this timeframe.

Estimated Date/Time of Restoration:  Sunday, May 22, 2016, at 5:30 p.m. CDT

ITSA-052216-01

 

May 9, 2016 - IT Service Advisory

Issue: CTC employees have been receiving spoofed messages that appear to come from Chancellor Yeonopolus. These messages request the transfer of funds or sensitive, personally-identifiable information (e.g., W-2 forms). If you receive an email message that seems suspicious or asks for protected information, please confirm the request by phone before taking any action. These messages originate from a third party attempting to steal important data or funds.

Further security tips can be found on our IT Security page. If you need assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-050916-01

 

April 28, 2016 - IT Service Advisory

Issue: Incoming 800 and long distance services restored.

Long distance services were restored at approximately 11:23 a.m., Thursday, April 28, 2016.

Number: ITSAD-042816-01

 

April 28, 2016 - IT Service Advisory

Issue:  CTC 800 numbers and local long distance services are currently unavailable.

The trunk line that routes our long distance calls off campus and provides our incoming 800 service is currently down. This is an issue with AT&T, our long distance provider, and not the CTC telephone system.

The IT Division currently has an open ticket with AT&T, and they are working to resolve this issue. Notification will be sent upon restoration of service.

Number: ITSAD-042816-01

 

April 25, 2016 - IT Service Advisory

Issue:  The IT Division has become aware of an email that is circulating within CTC titled “Question for tomorrow”.   If you receive the message below, delete it immediately and remove it from your ‘Deleted Items’ folder. Additionally, you can block the sender by clicking on the ‘Junk’ folder and selecting ‘Block Sender.’

Greetings Professor,

I will be on campus buying books tomorrow, TUESDAY APRIL 26, and I wasn't sure if you had any that you'd like me to look at.

I like to pay in cash and buy new editions, desk copies, exam copies, instructor's editions and even some old and annotated editions.

If you would like me to come by, just let me know what time works best and where your office is located.

Whatever you decide is great. Thanks for your time.

Take care,

Jessica

If you need assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-042516-01