Central Texas College

Information Technology

Scheduled Maintenance Notice

Friday, 5:30 a.m. - 7:30 a.m. CST
Some services will be unavailable during this time.


Service Notifications

January 26, 2015 - New Employee

The IT Division welcomes John Smart, our new IT Multimedia Technician II. John was born and raised in Copperas Cove, Texas, and married his high school sweetheart. The couple recently had their first child December 31, 2014. Mr. Smart previously worked for the Facilities Management Division here at CTC and is now looking forward to working for the IT Division.


January 5, 2015 - IT Service Advisory

Issue:  A recent announcement from Microsoft advises users to be aware of invoices/orders distributed via email with the following subject lines (titles) or attachments.

Invoice/Order Email Subject Lines

ACH Transaction Report

DOC-file for report is ready

Invoice as requested

Invoice – P97291

Order – Y24383

Payment Details

Remittance Advice from Engineering Solutions Ltd

Your Automated Clearing House Transaction Has Been Put On

Attachment Names



ACH Transfer 0084.doc

Automated Clearing House transfer 4995.doc



CAR014 151239.doc


Fuel bill.doc


Payment Advice 593016.doc




Upon opening an infected Word document or Excel sheet attachment, a default security warning will appear and state that macros have been disabled. Do NOT enable macros. Enabling macros will give the malware in question access to your PC.

According to Microsoft, most invoices/orders do not require macros. If you receive a suspicious email, delete it and empty your “Deleted Items” folder. For further assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-010515-01


December 19, 2014 - IT Service Advisory

Issue:  The IT Division has become aware of an email that is circulating within CTC titled ‘Important Webmail Update.   If you receive the message below, delete it immediately and remove it from your ‘Deleted Items’ folder. Additionally, you can block the sender by clicking on the ‘Junk’ folder and selecting ‘Block Sender.’

Outlook Web Access

Verify your email address


To finish setting up the improved spam filter on your email, we just need to make sure this email address is yours.

Verify your account

Do not ignore this request.

The OWA Support Team

If you need assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-121914-01


December 17, 2014 - IT Helpful Holiday Tips

The main campus will close for the holidays December 22, 2014, and resume January 5, 2015.  During this period, you may receive e-mail messages or telephone calls from customers who are not aware that the campus is closed.  Changing your voice mail greeting and adding an “Out of Office” response for your email is a good way to inform customers that their questions may not be answered immediately.

Before leaving for the holidays, the IT Division recommends that all users reset their passwords.  The new Password Self-Service program was rolled out December 15, 2014.  CTC employees are encouraged to enroll in this program which will allow you to reset your Windows login or Outlook password during the holiday break. 

We also recommend logging off your computer instead of shutting it down or locking it during the holiday.  Logging off will allow scheduled, automatic updates to occur.

A helpful holiday checklist has been added below.  If you need help with a specific tip, click the following link for a step-by-step guide.

  1. Set up an “Out of Office” response for MS Outlook 2010. (Click here).
  2. Change your telephone greeting. (Click here).
  3. Change your password before you leave for the holiday. (Click here).
  4. Log off your computer. Do NOT shut down or lock your computer.
  5. Prep your Password Self-Service security questions. (Click here).
  6. Print out a copy of the Password Self Service instructions to keep at home.

If you have any questions or concerns, please contact the IT Help Desk at (254)501-3103.

*Please note: The IT Help Desk will be closed during the holiday break.

Happy Holidays!


December 11, 2014 - IT Service Announcement

New/Enhanced Service:  New Password Self-Service Program

Effective Date:  December 15, 2014

Outcome: CTC employees with ctcd.edu email accounts can reset their Windows login/email password by clicking the “Forgot my Password” link on the Windows login screen.  (Employees accessing their email through OWA will need to use the link provided in the attached guide.)

In order to use this service, employees will need to enroll in the Password Self-Service (PSS) program before their current password expires.  Enrollment involves entering your 7- digit PEID number and selecting two security questions. Instructions for enrolling are attached to this announcement.  

If you forget your password before setting up your PSS account or need additional assistance, please call the IT Help Desk at extension 3103.

Please Note: The IT Help Desk will be closed during the holiday break.  If you do not enroll in the PSS program before December 19, 2014, you will be unable to reset your password or unlock your account until the IT Help Desk reopens January 5, 2015.

Number:  ITSAN-121514-01