Central Texas College

Information Technology

Scheduled Maintenance Notice

Friday, 5:30 a.m. - 7:30 a.m. CDT
Some services will be unavailable during this time.


Service Notifications

October 16, 2014 - IT Service Advisory

Issue:  The IT Division has become aware of employees installing Microsoft Office 365 on their CTC owned computers. Microsoft Office 365 is to be installed on personal home and mobile devices only. CTC owned computers already have the Microsoft Office suite installed. If another version is installed via Office 365 it will corrupt the system.

If you need a newer version of Microsoft Office on your CTC owned system, please submit a software request form from the IT Webpage or contact the IT Help Desk.

The IT Help Desk can be reached at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-101614-1


September 22, 2014 - IT Service Announcement

In October 2007, Google acquired the anti-spam service Postini. Google has since decided to discontinue Postini services and integrate Postini into their new Google Message Security product. Last month, CTC received a notification to begin the transfer of our Postini accounts to Google Apps before September 17, 2014.

What has changed?

  • Google Apps does not provide different levels of spam filtering.

  • You no longer need to send Postini email messages with spam attachments.

  • Spam settings have been simplified. Junk filter aggressiveness, category filters, and blocked senders have been replaced by Google’s learning filter. In Google, you must identify non-spam messages, and this trains the system to identify similar messages as not spam.

  • Be careful not to mark school newsletters or announcements as spam! If too many users mark a newsletter as spam, Google will consider it to be spam for everyone at CTC and it won't be delivered to anyone. 

  • The option to block specific senders is no longer available. 

  • You will still be able to specify approved senders (email addresses, but not domains).

  • You will receive summary messages informing you of emails blocked as spam.

Attached are instructions and the link for accessing the new Google Message Center.

If you need assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number:  ITSAN-092214-01


September 16, 2014 - IT Service Announcement

New/Enhanced Service:  Colleague Logon ID Request Form, Colleague Purchase Approver Request Form, and Colleague Access Guides

Effective Date:  September 15, 2014

The IT Division has updated the Colleague Logon ID Request and Purchase Approver Request forms. New Colleague access guides have also been added to the IT Web site.  In an effort to improve service response time, the new Colleague Logon ID Request form will go directly to the IT Infrastructure Support Specialist when submitted, and the new Colleague Purchase Approver Request form will go directly to the Business Services Department.

To access the new forms and guides, click here.

Number:  ITSAN-091514-01


September 4, 2014 - IT Service Alert

Activity:  Transition of the Postini spam and bulk mail filter to Google Apps.  Postini was acquired by Google and is now a Google App.

Date/Time:  Tuesday, September 9, 2014, at 7:30 a.m. CDT

Purpose:  Move Postini accounts to Google Apps.

Impact on Service Delivery:  Internal mail service will not be affected.  However, there may be delays in the delivery of incoming (mail originating outside of CTC) and outbound (mail sent to addresses outside of CTC) mail during the transition.  Some users will need to reset their Postini password to access their Postini account. Contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu

Estimated Date/Time of Restoration:  Wednesday, September 10, 2014, at 7:30 a.m. CDT

Number: ITSA-090414-01


August 5, 2014 - IT Service Advisory

Issue:  The IT Division has become aware of an email that is circulating within CTC titled ‘Subject: Re: Somebody has ordered a background-exam on you. View your-results #10435721.”   If you receive the message below, delete it immediately and remove it from your ‘Deleted Items’ folder. Additionally, you can block the sender by clicking on the ‘Junk’ folder and selecting ‘Block Sender.’



CBMS ALERT NO. 13876179



August 5, 2014

This important email message was sent to you today as a notification to inform you that some-one has recently ordered a background -search on you. See below this for the details on this search.

Background-Search Details


Date: 08/05/2014

Time: 11:36pm(-EST-)

Go here now to view your results and any other additional information: http://getnow.searchresults-lookup.us

Thank You



DATE: 08/05/2014


****CURRENT CUSTOMER-SERVICE INFORMATION.**** =====================================================.

If you have any questions or any concerns you can simply "reply" to this email with your notification number (13876179) & your email will be read & replied to as soon as possible. 

= 13876179. If you would like to end your present emailad-weekly membership you can just go here now: http://unsnow.searchresults-lookup.us

Our physical address to write us via mail is:-:P,O.B0X,7775,SanFrancisco,CALIFORNIA,ZIP: 9412O-23378562-=13876179

If you need assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-080514-01