Central Texas College

Information Technology

Scheduled Maintenance Notice

Friday, 5:30 a.m. - 7:30 a.m. CST
Some services will be unavailable during this time.


Service Notifications

February 24, 2015 - IT Service Advisory

Issue: Incoming 800 and long distance services restored.

Long distance services were restored at approximately Noon Tuesday, February 24, 2015.

Number: ITSAD-022415-01


February 24, 2015 - IT Service Advisory

Issue:  CTC 800 numbers and long distance services are currently unavailable.

CenturyLink (our phone service provider) is currently experiencing an area wide outage. The outage is only affecting the trunk line which routes our long distance calls off campus and provides our incoming 800 service.  Local service is still available. CenturyLink is currently working to resolve this issue. Notification will be sent upon restoration of service.

Number: ITSAD-022415-01


February 20, 2015 - IT Service Alert

Activity:  Softdocs Upgrade

Date/Time:  Friday, February 20, 2015, beginning at 11:30 a.m. CST

Purpose:  To upgrade our Softdocs software.

Impact on Service Delivery:  Softdocs will not be available.

Estimated Date/Time of Restoration:  Monday, February 23, 2015, at 7:30 a.m. CST



February 11, 2015 - IT Service Advisory

Date:  February 11, 2015

Activity:  KACE Self Service Portal

Effective immediately, employees on the CTC network can submit Help Desk tickets using the IT Self Service Portal. If you do not have the IT Self Service Portal shortcut on your desktop, please contact the IT Help Desk at help.desk@ctcd.edu or at 254-501-3103 for assistance. Employees not on the CTC network can submit tickets using the following link:  https://ctckace.ctcd.edu.

Attached are instructions for entering tickets and checking on the status of open tickets. This guide is also located on the IT Help Desk page.

Number: ITSAN-021015-01


February 6, 2015 - IT Service Advisory

Issue:  CTC APP03 Server access restored.

Access to shared folders and programs that reside on the CTC APP03 server has been restored.

Number: ITSAD-020615-02


February 6, 2015 - IT Service Advisory

Issue:  CTC APP03 Server is temporarily unavailable.

Access to shared folders and programs that reside on the CTC APP03 server are currently unavailable. The IT Team is currently working to restore access to this server.  An announcement will be sent out when access to the server is restored.

Number: ITSAD-020615-01


January 26, 2015 - New Employee

The IT Division welcomes John Smart, our new IT Multimedia Technician II. John was born and raised in Copperas Cove, Texas, and married his high school sweetheart. The couple recently had their first child December 31, 2014. Mr. Smart previously worked for the Facilities Management Division here at CTC and is now looking forward to working for the IT Division.