Central Texas College

Information Technology


Scheduled Colleague Maintenance Notice

Every Friday, 5:30 a.m. - 7:00 a.m. CST, during the registration period.

Some services will be unavailable during this time.


Service Notifications


August 9, 2016 - Service Request Forms Restored

The issue that prevented forms from sending has been resolved. Users can now access IT forms once more. Equipment and software requests have been temporarily put on hold until the start of the next fiscal year.

 

August 5, 2016 - IT Service Advisory

The IT Division is aware of an issue that is keeping students from paying for classes via PayPal.  PayPal has been alerted of the problem and is currently working to resolve it.  Another service advisory will be released when more information is available.

If you need assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-080516-01

 

August 4, 2016 - IT Service Alert

Activity:  Clearing outdated Colleague files

Start Date/Time:  Thursday, August 04, 2016, at 7:00 p.m. CDT

Purpose:  To fix the issues with Self-Service and the Colleague Context Card.

Impact on Service Delivery:  Colleague UI, Web Advisor, Self-Service, and Informer will be down during this timeframe.

Estimated Date/Time of Restoration:  Thursday, August 04, 2016, at 7:30 p.m. CDT

ITSA-080416-01

 

August 4, 2016 - IT Service Advisory

The login issues with Colleague UI, Web Advisor, and Informer have been resolved. If you continue to experience further login or connection issues, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

IT staff are currently working on the context card issue, which will be resolved in the morning.

Number: ITSAD-080416-01

 

July 25, 2016 - Service Request Forms Temporarily Unavailable

If you need to make a request for service, please contact the IT Help Desk directly. Restoration of the service request forms is currently ongoing.

 

July 22, 2016 - IT Service Alert

Activity:  UI 4.6 Upgrade

Start Date/Time:  Wednesday, July 27, 2016, at 6:00 a.m. CDT

Purpose:  To update UI to the latest version.

Impact on Service Delivery:  Services will be unaffected during this timeframe.

Estimated Date/Time of Restoration:  Wednesday, July 27, 2016, at 7:00 a.m. CDT

ITSA-072216-01