Scheduled Maintenance Notice
Activity: Systems maintenance
Time: Friday, 5:30 a.m. - 7:30 a.m. CDT.
Purpose: Preventive maintenance
Impact on Service Delivery: Some services will be unavailable during
this time.
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Service Notifications
May 17, 2012 - IT Service Advisory
The issue with Colleague WebAdvisor access has been resolved and
services have been restored.
Number: ITSAD-051712-01
May 17, 2012 - IT Service Advisory
The IT Division has become aware of an issue with Colleague
WebAdvisor. The IT Division is working to resolve this issue as
quickly as possible. Another IT Advisory will be issued when more
information becomes available.
Number: ITSAD-051712-01
May 10, 2012 - IT Service Advisory
The IT Division has become aware of an email that is circulating
within CTC titled ‘Your Bill Is Now Available.’ This message appears
to be a bill from Verizon Wireless in the amount of $1572.34 (see
screenshot below). If you receive this message, delete it
immediately and remove it from your ‘Deleted Items’ folder.
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If you need assistance, contact the IT Help Desk at extension 3103
or via email at help.desk@ctcd.edu.
Number: ITSAD-051012-01
May 2, 2012 - IT Service Alert
Activity: Install Business Software Inc. (BSI) cyclic G update.
Date/Time: Friday, May 4, 2012, 5:00 a.m. – 7:30 a.m. CDT.
Purpose: Install cyclic bulletin TFU09G updates. This update affects
payroll processing.
Impact on Service Delivery: Updates must be installed on a quiet
system, therefore Colleague Release18_ LIVE and Web Advisor will be
unavailable during the above timeframe.
Estimated Date/Time of Restoration: Friday, May 4, 2012, 7:30 a.m.
CDT
ITSA-050412-01
April 25, 2012 - IT Service Alert
Activity: Install Colleague (Ellucian, formerly Datatel) updates.
Date/Time: Friday, April 27, 2012, 5:00 a.m. – 7:30 a.m. CDT.
Purpose: Install eCommerce and Non-Registration AR updates.
Impact on Service Delivery: Patches must be installed on a quiet
system, therefore Colleague Release18_ LIVE and Web Advisor will be
unavailable during the above timeframe.
Estimated Time of Restoration: Friday, April 27, 2012, at 7:30 a.m.
CDT
Number: ITSA-042712-01
April 23, 2012 - IT Service Advisory
The IT Division has become aware of a spoof email titled ‘Sign In
Issue.’ This message reads:
“Hello!
Thanks for contacting us. We're writing to let you know we've
received your message.
We strive to respond to tickets about issues as quickly as possible.
To provide us with additional details or updates, you can simply
Login to Your Account
Please be sure to leave the subject and body of this email in place.
If you are able to resolve the issue, please let us know!
Many common issues are explained in http://help.ning.com/?faq=3800
Thanks again!
The Ning Team”
If you have received this message, delete it immediately and
remove it from the “Deleted Items” folder in Outlook. Do not click
on the link provided in the email. This message is an attempt to
spoof your email account.
There are two forms of spoofing:
- Using your email address to send spam or fake email messages.
- Attempting to gain access to a system by posing as an authorized
user.
If you need assistance, contact the IT Help Desk at extension
3103, or via email at help.desk@ctcd.edu.
Number: ITSAD-042312-01
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