IT SERVICE ALERT

Activity:  Install Colleague (Datatel) patches.

Date/Time:  Wednesday, December 03, 2008, 5:00 p.m. – 5:20 p.m. CST.

Purpose:  Install patch to correct registration processing error.

Impact on Service Delivery:  Colleague Release18_ LIVE Registration and Web Advisor Registration will be unavailable during the above timeframe.   Anyone logged into either Colleague Release18_LIVE Registration or Web Advisor Registration should logoff prior to 5:00 p.m.  Logging off and then logging on again after 5:20 is necessary to invoke the correction. 

Estimated Date/Time of Restoration:  Wednesday, December 3, 2008, 5:20 p.m. CST

ITSA-120308-1

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IT SERVICE ADVISORY

We'd like to provide you with an update on recent spam attacks.

Our message security vendor has advised us on high volumes of bogus CNN and MSNBC messages that contain links to download malware. Spammers have copied the contents of CNN and MSNBC alerts and substituted a link that prompts users to upgrade to a new version of a fake Adobe Flash player.

The security service has detected and blocked the vast majority of these attacks, and continues to release protections to stop the new mutations. Their capture rate is over 99%; however, the attack volumes are so large (in the hundreds of millions of messages) that a 1% pass-through rate means that a few messages may end up in your inbox.

For best security practices, if you see any CNN, MSNBC, or suspicious news alert messages:

• Do not deliver these messages from your Message Center or Quarantine Summary.
• Delete these messages from your inbox.
• Do not click on any links in the messages.

If you need to access CNN or MSNBC content, visit the website directly.
Please be assured that our security service considers virus and spam protection as their highest priority, and continues to be on the cutting edge against new spam attacks and tactics.

Contact the IT Help Desk at 501-3103 or Help.Desk@ctcd.edu if you need assistance.

Number:  ITSAD-081908-01

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IT SERVICE ADVISORY 

Issue:  The IT Division has become aware of an email from Webmail Support Team [mailto:aajay109@ufl.edu] with the subject line: Confirm Your Email Account.  If you received this message, delete it immediately, and remove it from the deleted items folder in Outlook (Permanently Deleting Email Tech Tip). This is a scam; do not respond to this email. If you need assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-080408-01

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IT SERVICE ADVISORIES

• Online Valentine e-cards may contain an Internet worm.  The FBI issued a warning regarding Valentine’s Day e-greetings from strangers that could contain a “Trojan horse” that hijacks computers. Click here to read more.

• Due to the installation of the security update 942615 from Microsoft, computers running Windows XP Service Pack 2 with Internet Explorer 6 will receive the following error message:

Internet Explorer has encountered a problem and needs to close.  We are sorry for the inconvenience.  If you were in the middle of something, the information you were working on might be lost.  Please tell Microsoft about this problem.  We have created an error report that you can send to help us improve Internet Explorer.  We will treat this report as confidential and anonymous.  To see what data this error report contains, click here.

Click here to read more.

• Presently, users logging into Colleague (Datatel) will see two options in the drop down menu.  The LIVE option is no longer valid and will be removed at yet to be determined date.  Use the R18_Live option to access Colleague. Read more ...

• The Datatel Colleague migration from Release 17 to Release 18 including Web Advisor 3.1 has been successfully completed. Colleague and Web Advisor are now available to all faculty, students, and staff. Read more ...

• In conjunction with the migration of Colleague Release 18 (reference IT Service Alert 103107-01), beginning on Monday, October 29, users logging into Colleague via the UI desktop will initiate a script that will update their UI login dropdown menu.  A new entry for Colleague Release 18 will be added.  Read more ...

• An e-mail with the subject line Cialis is currently being sent throughout the CTC network.  Do not open this e-mail or forward it to IT but rather forward it to Postini, CTC’s contracted spam blocker (click here to view a Tech Tip about Forwarding Spam to Postini). Read more ...

• The IT Division has become aware of an email from IT Customer Service Support [hostmaster@ctcd.edu] with the subject line: Your Temporary Password.  If you received this message delete it immediately and remove it from the deleted items folder in Outlook. Read more ...

• Forms, e.g., transcript requests, Professional forms, etc., submitted via the CTC Web site, between 5:30 a.m. CDT, Friday, May 11 and noon, Monday, May 14, 2007, should be resubmitted. Read more ...

• The IT Division has become aware of an issue with the Java 1.6 update and Colleague’s (Datatel) UI Web and desktop interface.  Read more ...

• An IT Service Advisory has been issued concerning an email with the Subject: FW: Trojan Alert! Click here to view instructions on deleting this email.

• Click here to view the IT Service Advisory about vulnerabilities in Adobe Reader 7 and Adobe Acrobat 7.0.8 and earlier versions.

• Click here to view the IT Service Advisory about Internet Explorer 7.0.