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If you are going to be out of your office for any length of time, good customer service dictates that you inform your customers. Customers who send email often expect an immediate response and may become frustrated if they feel you are not responding. Microsoft Outlook has an auto-response tool that lets you send an email to customers informing them that you are out of the office and your expected return date. The Out of Office Assistant will help you set up an appropriate response to customers.
A. To set up Microsoft Outlook’s Auto Response Assistant:
Open Microsoft Outlook.
Click “Tools” in the menu bar.
- Click Out of Office Assistant in the drop-down menu (see Figure 1).
Figure 1
In the Out of Office Assistant window, click the “I am currently Out of the Office” radio button.
- Type your message in the text area (see Figure 2).
Figure 2
- Click Ok.
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