IT Help Desk Checklist
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- DISCUSSION
The CTC IT Help Desk can assist you with problems that occur on your desktop or laptop computer. If you follow the steps in Section 1, before you call the help desk, you can sometimes resolve the issue yourself. If the steps in Section 1 do not correct the issue, perform the steps in Section 2 and call the help desk at extension 3103. Performing these steps before calling the IT Help Desk could resolve your issue, reduce call time, and provide you information needed by the IT Help Desk to present you with a speedy resolution.
- PROCEDURE
To maximize your application windows:
1. Before calling the IT Help Desk, please do the following:
Verify that you can access email and the Internet.
Check the Tech Tips page of the Information Technology Web site..
If possible, save your work.
Restart your computer.
- When you call the IT Help Desk at extension 3103, please have the following information available:
What you were doing when the problem occurred.
The error message that was displayed.
You building, room number, department, and phone extension.
- You computer’s serial number (see Figure 1).
Figure 1
