2008 IT News
New Desktop Technician I - posted December 8, 2008
The CTC IT Division recently hired Violeta Uribe as a new Desktop Technician I. Formerly of Bellflower, CA, Violeta joined the U.S. Army in 1998 as a Telecommunications Operator and Maintainer.
Violeta served as an Information Systems Security Office assistant with the 1st Infantry Division in Wurzburg, Germany. She transferred to Fort Hood in January 2003. While at Fort Hood, she served as a Computer Analyst and Data and Voice Network Administrator. During deployment for Operation Iraqi Freedom, she worked on integrating the configuration and management of VOIP telephone systems, data networks, and MSE networks. Violeta left the Army in May 2005 and began attending college on a full-time basis.
Violeta graduated from CTC with Honors with an Associate in General Studies degree in December 2006. She currently attends Tarleton State University – Central Texas where she is pursuing a Bachelor of Science in Computer Information Systems with a major in networking and a minor in business administration. She is a member of the Epsilon Delta Pi Computer Science Honor Society and plans to graduate in May 2009.
New Programmer/Analyst - posted November 12, 2008
The Information Systems Department welcomes its newest programmer/analyst, Frank Frabel, who has worked as a Desktop Technician in the Customer Service Department for the past two years. Frank comes to the Information Systems Department with a wealth of experience in information technology including programming. He has worked in information technology since 1986 and has worked as a computer and network specialist and programmer. He has worked as a system and database administrator around the world across Europe, West Africa, and the Caribbean Islands. In Germany, he worked as the leader of a user support and training team that was responsible for 600 users. Frank also worked as a freelance IT consultant and IT instructor before coming to the United States in 2004.
Frank is a certified A+ technician. He holds certifications in MCP, MCSA, MCSE and is an MS Exchange Specialist. He has also worked as a Novell System Administrator and Sun Office Software Migration Consultant.
Frank is well-known to the CTC community and brings diverse technical skills and experience to the Information Systems team. Presently, Frank is engaged in learning the Colleague modules and database, Envision Toolkit, and how to navigate Datatel’s Web site to build his knowledge base.New Desktop Technician I - posted August 14, 2008
The CTC IT Division welcomes Michelle Williams back as the new Desktop Technician I. Michelle previously worked in the IT Division as a Help Desk Technician from July 2006 to November 2007. In November 2007, Michelle left to spend time with her newborn daughter and work on her Bachelor’s degree in Networking at Tarleton State University – Central Texas. Prior to returning to the IT Division, Michelle worked, as a lab assistant, on a part-time basis for the CTC Electronics Department.
Service Temporarily Suspended - posted July 29, 2008
In preparation for the end of the 2007-2008 fiscal year, the IT Division has suspended the equipment procurement request form. The form will be reactivated on September 1, 2008. We apologize for the inconvenience. If you have any questions, please contact the IT Customer Service center at extension 3103.
New IT Help Desk Technician - posted July 17, 2008
The CTC IT Division welcomes our newest IT Help Desk Technician, Uruwishi “Wish” Holzhausen. Wish comes to IT with over four years of experience working with non-profit organizations and computer retail stores. He has worked with non-profit organizations, such as churches and schools, setting up media centers, networks, and multi-projection displays. He has worked in the retail industry as a computer support technician, network support technician, and computer sales associate. During this time, Wish earned several CompTIA certifications to include A+ Hardware/Software and Network Support. Currently, Wish is a student at CTC working on his Associates of Applied Science in Information Technology. In addition to his computer skills, Wish is a trained pilot and has flown for recreation and private services in Florida and Virginia.
New IT Network Administrator - posted June 17, 2008
The IT Division congratulates Donald Wright on his recent hire as the new IT Network Administrator. He fills the position recently vacated by Kemar Carridge, who is now the Division’s IT Network Planning Analyst. He was hired in April of 2007 as a Tech I in the Desktop Services Department. Donald earned his Associates in Applied Science in Network Professional Specialization from Central Texas College in 2007. In addition to his Associates Degree, Donald currently holds a CompTIA A+ Certified Professional certificate and a Cisco Certified Network Associate (CCNA) certificate.
New IT Network Planning Analyst - posted May 23, 2008
Congratulations to Kemar Carridge. Kemar has been hired as the new IT Network Planning Analyst for the CTC IT Division. He will be responsible for communicating and presenting complex network issues and analysis to IT management, configuring Cisco routers and switches, troubleshooting network hardware, software, and routing problems, and researching network routing technologies.
IT ANNOUNCEMENT - posted May 20, 2008
The 2008 EMBARQ Killeen/Fort Hood telephone directory is now available. Come by the IT Help Desk in Building 139, Room 150 to pick up yours.
IT Service Alert Update - posted May 13, 2008
At approximately 2:20 p.m., Tuesday, May 13, 2008, we experienced a partial failure with the primary supervisor engine in the core router located in building 107. Since it did not fail completely, the automated failover to the secondary ... Read more
New IT Help Desk Manager - posted May 12, 2008
Trevor Smith replaces Dena Wilks as the IT Help Desk Manager on May 16, 2008. Trevor began working at Central Texas College in October 2006 as an IT Help Desk Technician. Trevor has made his presence known by becoming the “Voice” you hear on the telephone system recording and the “Face” on the CTC Schedule bulletin. Congratulations to Trevor on his new position.
New IT Network Engineer - posted May 12, 2008
The IT Division hired Cliff Gaines as the Division’s IT Network Engineer. Working with the IT Network Planning Analyst and IT Network Administrator, the IT Network Engineer is principally responsible for designing, engineering, and implementing the College’s data communications network.
Staff Departure - posted May 12, 2008
IT Help Desk Manager Dena Wilks has submitted her resignation effective May 15, 2008. Dena has decided to pursue her degree in Equine Science full time from Tarleton State University.
Dena was hired as an Application Support Specialist in November 2002. Late in 2003, she was hired as a Computer Support Technician II. When IT reorganized in 2004, Dena was hired as the IT Help Desk Manager. Dena has brought an upbeat and friendly personality to the Help Desk that has made it a customer-friendly service to the CTC community.
The IT Division appreciates everything Dena has done and accomplished over the past 6 years. She will be sorely missed and we wish her the best.
Congratulations - posted May 9, 2008
Congratulations to DeShawn Jones on his graduation from Central Texas College Friday, May 9, 2008. DeShawn, an IT Help Desk Technician, earned his Associates of Applied Science Degree in Network Professional Specialization. DeShawn plans on taking the Cisco Certified Network Associate (CCNA) exam later this summer.
Employee Email Request Form - posted May 7, 2008
The IT Division has posted a new Employee Email Request form online. This form will allow supervisors to electronically submit a request for an email account for a new employee. Click here to submit a request.
Request for IT Education Services Form - posted May 7, 2008
The IT Division has posted a new form to request IT Education Services. The classes taught by the Division's IT Education and Training Coordinator include Desktop Computing at CTC, Modular Messaging, and Vista Basics. Click here to submit a request.
IT SERVICE ANNOUNCEMENT - March 6, 2008
Date: March 11, 2008 – March 19, 2008
Activity: The IT Division, in conjunction with S1 IT Solutions, will be upgrading the CTC PBX telephone and voicemail systems to the most current software release and installing new IP phones at the FT. Hood campus. Read more ...
4610SW VoIP Telephone Quick Reference Posted - February 13, 2008
The IT Division has posted a Quick Reference Guide for the 4610SW Voice over IP telephone system. Click here to read more.
IT Service Advisory Issued - February 14, 2008
Online Valentine e-cards may contain an Internet worm. The FBI issued a warning regarding Valentine’s Day e-greetings from strangers that could contain a “Trojan horse” that hijacks computers. Click here to read more.
New Staff - February 6, 2008
The CTC IT Division welcomes DeShawn Jones, our new IT Help Desk Technician. DeShawn is originally from Chicago, Illinois and is married with a 7-month-old daughter. An Iraq War veteran, he served in the Army for 11 years as a Multiple Launch Rocket system Fire Direction and Control NCO. After serving in the Army, he worked as a Geek Squad Agent at Best Buy in Killeen, a Technical Support Intern at the Texas Workforce Commission, and a lab assistant in the Electronics Department at CTC. DeShawn has earned a Computer Electronics Technician Certificate and is currently finishing his Associates of Applied Science degree as a Network Engineer. He plans to earn a Bachelor’s degree in Information Technology from Tarleton State University – Central Texas.
IT Service Advisory Issued - January 28, 2008
On January 24, 2008, the IT Division released the newest edition of Symantec’s antivirus software. The new software includes antivirus, antispyware and proactive threat protection. This software works to keep your computer safe from malicious activity; as a result, you may occasionally receive one of the following types of notifications: Read more ...
IT Service Announcement - January 24, 2008
The IT Division will begin distributing the latest version of the Symantec antivirus software via the CTC data communications network on Thursday, January 24, 2008 beginning at or about 8:30 a.m. This process should be transparent with negligible impact on the performance of the network
All computers connected to the CTC network will need to powered-on to receive the software update. Lab computers will be unavailable while the update is in progress.
If you experience an issue with this upgrade, contact the IT Help Desk at 501-3103 or help.desk@ctcd.edu.
Number: ITSAN-012408-01
IT Service Advisory Issued - January 7, 2008
Due to the installation of the security update 942615 from Microsoft, computers running Windows XP Service Pack 2 with Internet Explorer 6 will receive the following error message:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve Internet Explorer. We will treat this report as confidential and anonymous. To see what data this error report contains, click here.
Click here to read more.
New Staff - January 7, 2008
The CTC Information Technology Division welcomes David Rolfe the new IT Windows System Administrator. David left the Air Force in 2007 after a five-year career as a Computer Systems Network Journeyman. He has earned two Associates of Applied Science degrees, one in Television and Radio Production from CTC and the other in Information Systems Technology from the Community College of the Air Force. David plans to earn a Bachelor’s degree in Information Technology from Tarleton State University. David is married and has a 3 year-old daughter.
