Central Texas College | Oveta Culp Hobby Library

Online Databases

Only current CTC students and employees may access the databases from off-campus computers. Others may access the databases from the library on the CTC campus in Killeen, TX.

Set Up Your Computer Correctly

Set your computer to accept full cookies, Java, and JavaScript
Set your Microsoft IE security level defaults at "Medium"
Turn off 3rd party pop-up blockers
Turn off or reset your personal firewall

Enter Your Username/Password Correctly

Follow instructions on the logon page very carefully
No slashes, no periods, no commas, no dashes

Troubleshooting

Our server might be down
The vendor's server might be down
The maximum number of simultaneous users might have reached its limit
You might need to clear your history / cache
You might be using a computer that's behind a firewall (e.g., BlackBoard, military, school districts, businesses)
AOL.com isn't compatible with our server - minimize the AOL page, then access Netscape or Internet Explorer from your desktop
Some high speed accelerators aren't compatible with our server
Did you enter the last six of your SSN?
Did you enter your birth date as mmddyy?
Did you enter your initials in username and password?
Did you capitalize your initials?
If your name is hyphenated, a data entry clerk may have entered it without the hyphen - try the name before the hyphen, then try the name after the hyphen
If you've just registered / been employed, your name may not have been included in the last download to the login software - wait 24 hours and try again
Some databases require Adobe Acrobat Reader - free download available at http://www.adobe.com/products/acrobat/readstep2.html
The ebrary database requires a special reader - download by clicking the 'get the ebrary reader' button on the ebrary home page (it's free)

Need More Help?

Send a message to Ask the Librarian