Central Texas College- myctcd

Information Technology


Scheduled Colleague Maintenance Notice

Every Friday, 5:30 a.m. - 7:00 a.m. CST, during the registration period.

Some services will be unavailable during this time.


Service Notifications


August 25, 2016 - IT Service Alert

Activity:  Planned power outage

Start Date/Time:  Saturday, August 27, 2016, at 6:00 a.m. CDT

Purpose:  Facilities will be installing a new power transfer switch for building 107.

Impact on Service Delivery: 

  • Buildings on the north side of the campus will lose network connectivity.
  • Phone services for the Central, Ft Hood, Gatesville, Marble Falls, and Fredericksburg campuses will be unavailable during the planned power outage.

Estimated Date/Time of Restoration:  Saturday, August 27, 2016, at 10:00 a.m. CDT

ITSA-082516-01

 

August 9, 2016 - Service Request Forms Restored

The issue that prevented forms from sending has been resolved. Users can now access IT forms once more. Equipment and software requests have been temporarily put on hold until the start of the next fiscal year.

 

August 5, 2016 - IT Service Advisory

The IT Division is aware of an issue that is keeping students from paying for classes via PayPal.  PayPal has been alerted of the problem and is currently working to resolve it.  Another service advisory will be released when more information is available.

If you need assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-080516-01

 

August 4, 2016 - IT Service Alert

Activity:  Clearing outdated Colleague files

Start Date/Time:  Thursday, August 04, 2016, at 7:00 p.m. CDT

Purpose:  To fix the issues with Self-Service and the Colleague Context Card.

Impact on Service Delivery:  Colleague UI, Web Advisor, Self-Service, and Informer will be down during this timeframe.

Estimated Date/Time of Restoration:  Thursday, August 04, 2016, at 7:30 p.m. CDT

ITSA-080416-01

 

August 4, 2016 - IT Service Advisory

The login issues with Colleague UI, Web Advisor, and Informer have been resolved. If you continue to experience further login or connection issues, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

IT staff are currently working on the context card issue, which will be resolved in the morning.

Number: ITSAD-080416-01