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|Error Messages||Email Change Request|
Creating a Password:
If you receive the message that you have been locked out of WebAdvisor, there is a 10-15 minute mandatory wait time in order to go back into the system for each time the message is received (ex: 2 times you receive the message = up to 30 minute wait); In order to prevent further wait times, please wait until after the allotted time to go back into the system to reset your password.
Go to webadvisor.ctcd.org and log in.
Click on "Students".
Under Academic Planning, click on "Student Planning" (see PDF walk-through)
The last day to drop a distance learning course in WebAdvisor is the Thursday (Central Time) before the class starts. The last day to drop a classroom course in WebAdvisor is generally the last day before the semester starts. After that you must drop the class through eForms.
(Include your full name, date of birth, CTC ID, and address on file in your email for identity verification)
Phone: (254) 526-1637 or (800) 792-3348, ext.1637
Errors when changing password:
This error indicates you are using an incompatible browser for a password change or there is a high level of security on the system you are using. Do no use Apple products, Google Chrome, or work computers. Switch browsers or devices. Once the password change has been made you will be able to access WebAdvisor on any device or browser.
This error indicates that you did not use the correct User ID or Old Password. Be sure to use your permanent User ID of the letter 'c' (lowercase) + your 7 digit CTC ID. The Old Password is the temporary password you entered on the first screen.
The new password is either too long or too short. Ensure that your password is no more than nine and no less than six letters and numbers.
Special characters or symbols cannot be used when creating a new password. Examples: @, #, %
The new password and your password hint should not match. The password hint should serve as a "reminder" of what your password is and not the actual password itself.
A brand new password not used on the system before should be created.
This error indicates that a process is being run at Central Texas College involving your account. Examples include processing refunds, financial aid, or admissions requests. Typically these processes only take 15-20 minutes to complete so another attempt should be made after that allotted time.
FERPA (Family Educational Rights and Privacy Act of 1974) does not allow us to process requests concerning an individual's record without their consent. FERPA rights apply to any student, regardless of age.
Please have the student/staff/faculty member send an email from their own email or call us with the following information:
The faculty/staff member who is trying to assist a student or another faculty or staff member must include the original email with the request and an email will be sent directly to the individual requesting the assistance.
Data Protection and Privacy
Passwords limit entries to the computer system. Your password is unique, known only to the user. Memorize your password. If it must be recorded, store it in a safe place, preferably encoded so others cannot read it. It should not be taped to the terminal, keyboard, or stored inside a desk drawer. (“FERPA & Security Procedures Pg 18 of 26”)
If you would like to change/add a secondary email to your account please complete the form below. Please do not refresh your browser once the form has been submitted.