Customer Service Representative (CSR) Exam Prep

Military Credentialing Programs - Customer Service Representative (CSR) Exam Prep


The customer service representative plays an essential role in an organization's success through providing product and service information and resolving product and service problems.

Program Description

In this course, you will learn about the various duties and responsibilities of the customer service provider, and you will practice these using a variety of exercises, hypothetical interactions, and assignments. The goal of this course is to prepare you to be an outstanding, reliable, and successful customer service representative in a business or other organization. In addition to providing students with a comprehensive education in customer service, this course will also prepare students to take nationally recognized customer service certification exams, including, but not limited to, the HDI Customer Service Representative Certification Exam.

Find additional program information!

Program Location and Duration

Online, 200 hours, 12 months access, self- paced

Program Cost

$575 with exam voucher

Additional Program Information

  • This course prepares students to take the HDI Customer Service Representative (HDI-CSR) certification exam.
  • The certification exam is included in the price of this course.

Program MOS

25B

Program Careers

Public Service, Business and Business Technology

Contact Info

Coordinating POC: Morgan Matlock, 254-526-1415

Registration POC: Continuing Education Department, 254-526-1586