Student Finance Services - Frequently Asked Questions
Here are some common questions about payments, refunds, and more at Central Texas College. We're here to help!
1. When is tuition payment due?
- Tuition must be paid at least 10 days before the class start date to secure your seat in class.
2. What if I register within 10 days of the class start date?
- Tuition must be paid at the time of registration if registering within 10 days of the class start date.
3. How can I pay online?
- You can pay online by visiting Eagle Self-Service.
4. What if I need to mail my payment?
- All payments can be mailed to: Central Texas College
Attn: Student Finance Services
P.O. Box 1800
Killeen, TX 76540
5. How do I make a payment on my payment plan?
- If you're paying off your entire payment plan online, go to Eagle Self-Service. If you're making a partial payment by credit/debit card, call the Student Financial Services at 254-526-1217. Payments by check or money order can be mailed to the address above. Additionally, in-person payments can be made at the Student Financial Services office
6. How do I submit tuition assistance or exemption documents?
- Email all tuition assistance, third-party billing letters, and exemption documents to AccountsreceivableTA@ctcd.edu.
7. How can I request a refund?
- To request a refund, log on to Etrieve, click on "Application for Refund" under Student Financial Services.
8. Who can I email if I have questions?
For questions, email:
- Christina Baza | christina.baza@ctcd.edu
- Shannon Byington | shannon.byington@ctcd.edu
9. Are financial aid balance checks and refunds being processed?
- Financial aid checks and refunds are processed weekly. Check your status on Eagle Self-Service.
10. What if my address is incorrect for refunds or balance checks?
- Email your correct mailing address to shannon.byington@ctcd.edu. Consider setting up direct deposit for quicker processing.
11. How do I sign up for direct deposit?
- Log into Eagle Self-Service. Questions? Call Student Financial Services at 254-526-1217.
12. What if my banking information for direct deposit changes?
- Email shannon.byington@ctcd.edu to update your banking information. Once updated, you'll receive confirmation to reenroll for direct deposit.
13. What do I do if I have a financial hold on my account?
- Email shannon.byington@ctcd.edu for details about any financial holds on your account.
14. What if I've paid off my financial hold but it's still on my account?
- If your hold persists after payment, email shannon.byington@ctcd.edu. She will update you on the status or reasons for the hold.
15. Why am I getting emails and text messages about a balance or payment I owe?
- You are receiving emails and text messages about an outstanding balance or payment due to ensure you are aware of any financial obligations related to your enrollment at Central Texas College. It's important to address these notifications promptly to maintain your enrollment status and avoid any disruptions to your academic journey.
