The IT Help Desk at Central Texas College is located in building 551 of the main campus in Killeen, Texas.

Resolving your issue is important to us, and we are committed to providing the highest level of customer service. If you have lost or cannot remember your student (EagleMail) password, please contact the IT Help Desk.

The CTC IT Help Desk is OPEN
Monday–Thursday: 7 a.m. - 5:30 p.m. CST
Friday: 7 - 11:30 a.m. CST

Call the IT Help Desk
Local: 254-501-3103
In-State: 800-223-4760 Ext 3103
Out-of-State: 800-792-3348 Ext 3103

Send an email to the IT Help Desk.

FAQs

I forgot my EagleMail password!
Contact the IT Help Desk or submit a Student Password Reset Request Form.

I forgot my Etrieve password!
Contact the IT Help Desk or reset your password via Etrieve's Password Reset Page.

Who can reset my passwords?

• The IT Help Desk can reset your EagleMail or Etrieve passwords.
• If you need your Self-Service password reset, please contact the Eagles on Call Center. You may also check the Eagle Self-Service Technical Assistance page for further information and help.
• If you need your Blackboard password reset, please contact their Technical Support. You may also reset your password through Blackboard's password reset page.
   

Can I connect my mobile device or laptop to the internet?
Yes. Students, faculty, staff, and visitors can connect to “CTC_Student,” our free, wireless network. This is a map of our current wireless network on the Central Campus.

Where can I buy software for my computer?
CTC students may be eligible for discounts on software products from the CTC Bookstore and these distributors.

Will anyone in IT ever ask for my password?
No. The IT Help Desk will never send you an email requesting your username or password. If you receive a suspicious message or phone call, please contact the IT Help Desk.