Student Financial Services - Holds
If you find a financial hold on your account, it’s important to reach out to our office right away. Clearing the hold ensures you can access important services like registering for classes, requesting transcripts, or graduating on time. We’re here to help guide you through the process and answer any questions you may have.
I have a hold on my account. What should I do?
Please log in to Eagle Self-Service to determine the type of hold on your student account.
Don’t hesitate to contact us—it’s our priority to support you in achieving your academic goals smoothly.
I have a hold. What does it mean? How do I get it removed?
CTC is required to have your Social Security Number (SSN) or Tax Identification Number (ITIN) on file to report your 1098-T tax form to the IRS.
Until this is completed:
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You won’t be able to register for classes
What to do next:
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Log in to CTC Eagle Self-Service – E-Forms
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Complete the W-9 form
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If you are not a U.S. citizen and don’t have an SSN or ITIN, complete the W-9 Non-Citizen form
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Upload your completed form with a copy of your Social Security card through E-Forms
Questions? Contact the Financial Services Office at 254-526-1217
The IRS has reported that your name and/or Social Security Number (SSN) do not match their records. This needs to be fixed so your 1098-T tax form can be reported correctly.
Until this is resolved:
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You won’t be able to register for classes
What to do next:
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Log in to CTC E-Forms and submit the W-9 form
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If you’re not a U.S. citizen and don’t have a SSN or ITIN, submit the W-9 Non-Citizen form instead
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Upload your completed form with a copy of your Social Security card through E-Forms
Questions? Contact the Financial Services Office at 254-526-1217
You have an unpaid balance for tuition and/or fees. Because of this:
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You can’t register for classes
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You can’t graduate
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You can’t request or receive transcripts
What to do next:
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Make a payment through Eagle Self-Service
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Questions? Contact the Financial Services Office at 254-526-1217
You have an outstanding balance for dormitory and/or meal plan charges. Until the balance is cleared:
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You can’t register for classes
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You can’t graduate
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You can’t request or receive transcripts
What to do next:
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Make a payment through Eagle Self-Service
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Need help? Contact Business Finance Services at 254-526-1217
A check on your account was returned unpaid. Until this is resolved:
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You won’t be able to register for classes
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You can’t graduate
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You can’t request or receive transcripts
What to do next:
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Make a payment through Eagle Self-Service
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Have questions? Contact Business Finance Services at 254-526-1217
You have a past-due balance on your installment payment plan. Here’s what that means for you:
- You won’t be able to register for classes
- You can’t graduate
- You can’t request or receive transcripts
What to do next:
- Make a payment through Eagle Self-Service
- Have questions? Contact Business Finance Services at 254-526-1217
There is currently an unpaid balance on your student account. We want to make sure you're aware of how this might affect you:
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You won’t be able to register for classes,
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You can’t graduate, and
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You won’t be able to get a transcript until the balance is taken care of.
What should you do?
- Contact Business Finance Services as soon as possible. They can explain your balance and help you with the next steps.
- Call: 254-526-1217 [Business Finance Services]
- Make a payment through Eagle Self-Service
