1. Your permanent user id is the letter 'c' (lowercase) + your 7 digit CTC ID.  Example: c7894561
2. Your initial password will be the initial of your first name, the initial of your last name, and your six digit date of birth (THIS IS GOOD ONLY FOR VERY FIRST TIME USERS) (ex: abmmddyy).
3. You will be brought to a screen that will state that your password has expired.  At this point, you will create your new password.

Creating a Password:

• Passwords must include letters and numbers between 6-9 characters but no special characters (ex: Grape22)
• Avoid using names of people.
• Do not use a password that has previously been used for Eagle Self-Service access, the system will not allow you to use the last 5 passwords you have previously used.
• Always refresh the page while creating a new password. You may also need to delete your browser cookies, history, cache, or saved password for Eagle Self-Service.

1. On the Login page click on the "password" link.
2. Enter your user name (the letter 'c' (lowercase) + your CTC ID).
3. Enter your email address on file. If you are a new student this will be your personal email address, otherwise it is your student EagleMail email address.
4. A password reset link will be sent to your email.
5. Click the link to create a new password. Please enter a new password that you have not used in the past that is  6-9 characters long and contains both letters and numbers.

1. On the Login page click on the"user name" link.
2. Enter your first name and last name.
3. Enter your email address on file. If you are a new student this will be your personal email address, otherwise it is your student EagleMail email address.
4. You will receive an email containing your user name.
5. Note: Your CTC ID is the first 7 digits on your student ID card: 

If you receive the message that you have been locked out of Eagle Self-Service, there is a 15 minute mandatory wait time in order to go back into the system for each time the message is received (ex: 2 times you receive the message = up to 30 minute wait); In order to prevent further wait times, please wait until after the allotted time to go back into the system to reset your password.

Eagle Self-Service Registration PDF walk-through

A video tutorial of how to register through Eagle Self-Service can be found under Student Planning in Eagle Self-Service

• Go to Eagle Self-Service by scrolling over "Student Tools"
• Log in with your user name and password
• Click on "Student Planning"
• Choose "Go to My Progress" under number 1
• Scroll down and click on a class you are interested in taking for the upcoming semester
• Filter your search results by LOCATIONS and TERM (on the left hand side)
• Use the drop-down menu to "View Available Sections for..." the class you selected
• When viewing available sections, take note of how many seats are available in the class and the start date of the class
  • Keep in mind that you must register for a section that has the correct location code.  Using the "Location" filter will narrow down your results to only classes in that location.
    • TM=Central Campus
    • TD=Distance Learning (Online Class)
    • TH=Fort Hood Campus
    • TS=Service Area
• You can review the details of the class before clicking "Add Section to Schedule" again
• Once you add the class to your "Schedule" it will appear under the "Plan & Schedule" option
• From this menu, you can view your schedule and click on "Register" on the chosen class or "Register Now" in the right-hand corner
• Course repeat If you have taken the class once before and received a letter grade (includes a 'W'-withdrawal), the staff in Records & Registration will need to enroll you into this course. You will need to complete the Texas and Distance Learning form on eForms.

 Texas and Distance Learning eForm instructions

If you are unable to register yourself through Eagle Self-Service, you are not eligible to waitlist.

***Course repeats (second or third time taking a course) are not eligible to waitlist.

• Waitlists are only available during regular registration.
  • Three days before the course start date, students will not be able to waitlist.
• Make sure you meet the prerequisites of the course before waitlisting.
• Students must waitlist themselves through Eagle Self-Service.
• Science courses with separate lectures and labs are not available for waitlisting.
• Students can only waitlist or register for one section of the same course:

• Students cannot register for one section and waitlist for a different section of the same course.
• Students cannot waitlist for two sections of the same course.
• If a student waitlists one section then decides to register for a different section, the student will need to drop the waitlist before registering for the other section.

If a waitlisted section becomes available, the first student on the waitlist will be notified that they can register via their student email. Please be aware when a waitlisted section is offered to you, you have 24 hours to register, after that time frame the seat will be offered to the next student and you will be removed from the waitlist.

• Go to Eagle Self-Service by scrolling over "Student Tools"
• Log in with your user name and password
• Click on "Student Planning"
• Click "Go to Plan & Schedule"
• Check your semester and drop your class by selecting "Drop" in the grey box
• The "Register and Drop Sections" window will open and you will need to click on "Update" before the drop is processed
• The class will turn yellow once dropped

(Drop a class PDF walk-through)

The last day to drop a course in Eagle Self-Service is generally the last day before the semester starts (normally Sunday, Central Time).  After that you must drop the class through eForms.

• Go to Eagle Self-Service by scrolling over "Student Tools"
• Log in with your user name and password
• Click on "Student Finance"
• Click on "Make a Payment"
• Follow through with payment process

Check the Class Schedule for payment information

A PDF version of your Transcript can be accessed through Student Planning:

• Go to Eagle Self-Service by scrolling over “Student Tools” on the www.ctcd.edu website
• Log in with your user name and password
• Click on "Grades"
• Scroll over the “Academics” drop down menu in the tabs and click on “Unofficial Transcript”
• Click on “Degree Audit Transcript” to download your PDF version of your Transcript

(View Unofficial Transcript PDF walk-through)

• For access or log in problems:

Email: SelfService.Support@ctcd.edu 

(Include your full name, date of birth, CTC ID, and address on file in your email for identity verification)

Phone: (254) 526-1637 or (800) 792-3348, ext.1637

 

• If you are receiving a registration error message, please refer to the message to determine your appropriate contact for assistance.

Errors when changing password:

• You are not permitted to change your password
  This error indicates you are using an incompatible browser for a password change or there is a high level of security on the system you are using. Switch browsers or devices.
• You entered an invalid username or password.  Please try again.
  This error indicates that you did not use the correct User ID or Old Password.  Be sure to use your permanent User ID of the letter 'c' (lowercase) + your 7 digit CTC ID.  The Old Password is the temporary password you entered on the first screen.
• Your password was not updated.  Please enter a password that is between 6 and 9 characters.
  The new password is either too long or too short.  Ensure that your password is no more than nine and no less than six letters and numbers.
• Your password was not updated.  The password must contain letters and numbers but no special characters.
  Special characters or symbols cannot be used when creating a new password.  Examples: @, #, %
• Your new password cannot be the same as a recently used password.
  A brand new password not used on the system before should be created.
• Unable to modify the password at this time.  Please try again later.
  This error indicates that a process is being run at Central Texas College involving your account.  Examples include processing refunds, financial aid, or admissions requests.  Typically these processes only take 15-20 minutes to complete so another attempt should be made after that allotted time.

FERPA (Family Educational Rights and Privacy Act of 1974) does not allow us to process requests concerning an individual's record without their consent.  FERPA rights apply to any student, regardless of age.
 
Please have the student/staff/faculty member send an email from their own email or call us with the following information:

• Full Name
• Date of Birth
• Description of the issue they are experiencing
• Error Messages, if any available

The faculty/staff member who is trying to assist a student or another faculty or staff member must include the original email with the request and an email will be sent directly to the individual requesting the assistance.

Passwords limit entries to the computer system. Your password is unique, known only to the user. Memorize your password. If it must be recorded, store it in a safe place, preferably encoded so others cannot read it. It should not be taped to the terminal, keyboard, or stored inside a desk drawer. (“FERPA & Security Procedures Pg 18 of 26”)

• Email Change Request 
  If you would like to change/add a secondary email to your account please complete the form below. Please do not refresh your browser once the form has been submitted.