E-Forms Frequently Asked Questions


Etrieve Login Help

IT Help Desk
254-501-3103
M-Th 7:00 a.m. - 5:30 p.m.
Fri 7:00 a.m. - 11:30 a.m.
help.desk@ctcd.edu

Allow 24 to 48 business hours for processing of E-Forms


E-Forms Troubleshooting

Our e-forms are accessible across multiple platforms, browsers and devices. If you are having trouble accessing a form, clear your browser cache or select a different browser.

  
What is an E-Form?

E-Forms are electronic forms being made available for student use; not all CTC forms are currently available as e-forms. Students must log in to use available e-forms. E-Forms are linked to the student's account; login allows e-forms to be pre-populated with each student’s individual information (CTC ID, full name, etc.). E-Forms are routed electronically to the appropriate CTC department.


Can attachments be submitted in Etrieve?

Yes, depending on the form, use the Attachments button.


Can students track the status of e-forms submitted?

Once a student submits an e-form, the student can view the e-form status in the Activity tab. E-forms in the Activity tab cannot be re-sent.  


What happens if a student is unable to complete the e-form in one sitting?

The e-form can be saved in the Drafts tab. The student can return later to complete and submit the e-form.


Can students receive documents through their e-form account?

Students can receive documents sent to them or returned in the Inbox tab. An email alert will be sent notifying you that a document has been submitted for your review, including the name of the form and the sender’s name.


Do students need to print e-forms?

No, e-forms are electronic forms, designed to be completed and routed electronically. There is a print option if you would like to print a copy for your records but you do not need to print the form for any CTC department/office. E-Forms that you submit  are archived in your account for future reference.


How is the e-form approved by the department/office?

Once a student completes the e-form, clicks the Submit button, the applicable department/office receives, reviews, and routes/approves the submitted form electronically. Students may track the status of any form they have submitted.


Do e-forms allow students to add comments?

Some e-forms provide a textbox allowing the student (or the department/office) to comment, ask questions, or provide additional clarification.


Is the e-form the same as the paper form?

No, while they may have the same content, e-forms are designed to be completed on a computer (or other electronic device) and are not generally printed. To aid in form completion, when you select an e-form to complete, the e-form will open and be pre-populated with some of your basic personal information (i.e., CTC ID, first and last name, etc., all based on your login criteria). Various other form elements—dropdown boxes, radio buttons, and forced-fill areas—are used to simplify and guide you through each form completion process.


Can students still use the paper forms?

No; once a form has been redesigned to an e-form, the paper-based form is no longer available and students use the e-form. Special note: There are a limited number of paper-based forms such as the CTC transcript request for use by former CTC students who attended CTC prior to January 1, 2014.


How does a department/office view the e-forms?

The department/office receives an exact copy of any form you complete.


How is the e-form filed/archived?

Once the e-form workflow is completed, the e-form is routed to the student's CTC official record for staff reference use only. A copy of the e-form is also archived in your Completed folder in your e-form account.